Refund and Return

Thank you for shopping with JaBin Global.

We are committed to providing quality products and a reliable shopping experience. If you experience any issues with your order, please contact our customer service team for assistance.

## 15-Day Return Policy

You have 15 days after receiving your item to request a return.

Please note:

Returns are only accepted for products that have quality issues, cannot function properly, or cannot be repaired.

Items that are not affected by quality problems are not eligible for return.

Return requests submitted more than 15 days after the delivery date will not be accepted.

## Return Eligibility

To be eligible for a return:

• The product must have a confirmed quality issue.
• The product must be unable to function normally or cannot be repaired.
• The customer must provide proof of the issue, such as photos or videos.
• The product must include all original accessories and packaging when applicable.

## Return Process

Before returning any item, please contact our customer service team:

Email:
jabinglobal@gmail.com

WhatsApp:
+62 851 4337 2275

Please do not send products back before receiving return instructions from our team.

Unauthorized returns may not be accepted.

## Different Return and Refund Situations

### 1) Order Cancellation

If you cancel your order before the package has been shipped:

A 4% processing fee will be charged from the total order amount.

This processing fee is non-refundable.

If you cancel your order after the package has been shipped:

A shipping fee of $10 USD will be charged for each package.

This fee will be deducted from your final refund amount.

### 2) Quality Issues

If your product arrives with a confirmed quality issue, please contact us within 15 days after receiving your order.

Please provide:

• Order number
• Photos or videos showing the problem
• A description of the issue

Our team will review your request and provide an appropriate solution, including repair assistance, replacement, or refund where applicable.

### 3) Damaged or Incorrect Items

If you receive a damaged product or an incorrect item, please contact us as soon as possible.

We will review the situation and provide a suitable solution.

## Refunds

Once your return request is approved and the item has been received and inspected (if required), we will process your refund.

Refunds will be issued to the original payment method.

Please allow several business days for your payment provider to complete the refund process.

## Contact Us

If you have any questions about returns or refunds, please contact:

JaBin Global

Email:
jabinglobal@gmail.com

WhatsApp:
+62 851 4337 2275

Website:
https://jabinglobal.com